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Terms and Conditions
connectedminds may transfer its rights and obligations under these Terms to any company, firm or person at any time if it does not materially affect your rights under it. You may not transfer your rights or obligations under these Terms to anyone else. These Terms are personal to you and no third party is entitled to benefit under these Terms except as set out here.
For you
For experts
1.Introduction is an Internet Platform, including a mobile app, which will provide an expert with real-time access to users who need support for their mental well-being

The Platform is operated by Ltd whose company number is 13823051, with a registered address of 10 Bloomsbury Way, London, WC1A 2SL.

If you would like to become an expert, please read this Agreement and all further carefully before you submit an application to With your application, you accept all of these terms for the application and commit yourself to them, even though a binding Agreement is only concluded upon your registration as an expert.

There can be no changes made by the expert to this Agreement or theTerms and Conditionsunless has expressly agreed to them in writing.

You may not submit an application if you are not prepared to be bound by this Agreement and the associatedTerms and Conditions .
2. General provisions provides the Internet and its associated mobile app, (hereinafter referred to as the "Platform") over which you, assuming you are confirmed as an expert by, can arrange appointments with users of the Platform via in your capacity as a registered expert. reserves the right, from time to time, to make changes to the Platform as it feels is necessary to improve or enhance the experience for both users and experts.

By signing up to, you authorise to act as your agent to solicit, promote and conclude contracts for mental-wellbeing services in your name and on your behalf, and to collect customer payments owed to you in respect of your services. will, subject to our rights to suspend your use of under these terms, display your profile on the Platform as available for appointments.

We will facilitate and implement a real-time booking and payments process which will enable users to place and pay for appointments on the Platform. is not responsible for the issues that users will contact you about . If you respond to a user, an Agreement shall come into existence exclusively between you and the user. This is explained in more detail in sec. 6.

If you would like to register as an expert, you must demonstrate the required knowledge and experience that users can expect from a specialist person in the relevant field. Where applicable we will ask you to provide evidence of your qualifications as part of the onboarding process. This is explained in sec. 3.

You can procure other services (e.g. Profile Promotion) from by agreeing and entering into a separate contract with us. Each additional contract entered by you and shall form a separate agreement. will also provide support services for our users and help them navigate to a range of suitable therapists and to deal with complaints or enquiries relating to through a professionally manned contact centre at no additional cost to you.
3. Registration as an expert
The data required during your registration must be stated completely and correctly. You must notify promptly of changes to the data you have provided. See sec. 4 for more detail.

The application for registration is made via the Platform and requires that you answer the questions posed to you in your application completely and truthfully.

You will need to provide accurate descriptions of your profile and qualification. You agree that:
    ⮚ we may make limited and reasonable edits to your profile from time to time (including where legally required)
    ⮚ to ensure a great user experience the prices you provide for display on the Platform should be the same as the prices through your other channels.

You can see various categories of mental well-being on the Platform and you need to select the category (up to 3) in which you would like to register as an expert. With the selection of the category and your application, you must ensure that you have the required expertise and specialist knowledge of an expert in the category. If you have questions about the categories, please send an e-mail

If you are a licenced therapist then we will need your licence/registration number. We will validate with the required authorities. is not obligated to accept your application for registration. In particular, may request further verification from you regarding your qualifications, particularly certificates, references, and licenses, before or after your registration as an expert. If there are any costs for obtaining these documents, this will be your responsibility. If these qualifications need to be kept updated for continuing professional development we will, from time to time, request for the necessary evidence to be provided to us.

You will receive notification of whether or not you have been registered as an expert. If you have been accepted you will then be a registered expert until this is revoked and/or terminated.
4. Modification of your data
Modifications of the data provided as part of your application process, particularly changes of your, name, professional designation, country, language, mental well-being specialism (up to 3 areas) need to be notified to immediately via email reserves the right, and the expert agrees to comply, to periodic auditing of their qualification status. The expert agrees that, if found ineligible to continue using the Platform as a consequence, may remove such expert immediately.
5. Password and user ID
With your registration, you will determine a password and a user ID that will allow you to communicate with the users that have contacted you via the Platform. Make sure you keep your password and user ID confidential, in order that it is not possible for anyone else to arrange appointments using your "Expert Account." Please note that you can be held responsible if unauthorised third parties arrange appointments using your expert account.

If you suspect that someone is using your expert account without your consent, inform atsupport@connectedminds.aiimmediately, in order that the account can be promptly blocked. You shall be liable for any unauthorised persons' use of your account, if you bear responsibility for such use, for example, due to the providing of or negligent disclosure of your login data, until the account is blocked.
6. Legal relationships
It is necessary to distinguish between two kinds of legal relationships.

An Agreement between you and in accordance with these conditions, comes into existence upon your registration by as an expert, of which you will be notified, via e-mail, when this has been accepted.

With a user, a contractual relationship comes into existence when the user pays for the appointment using the function on the Platform intended for this purpose. shall not become a party to such contractual relationships. Note that the user has a right of refund, such that they can possibly request the return of any sum that has already been paid. You shall be informed promptly via e-mail in the event a user requests to provide a refund.

You are thus in Agreement with being your authorised recipient for requests for a refund by a user. In the event of the authorised exercise of the right for a refund by a user, shall refund the relevant amount to the user from your expert account in line with the platform cancellation and refund policy.

As soon as you are a registered expert, you can agree to requests for an appointment in the category in which you are approved as an expert by Accepting appointments covering other categories is not permissible, unless you update your profile to add other categories. Please note that in adding categories you can only be included in a maximum of 3 categories total.

The expert must conduct the appointment with the diligence of a professional and in accordance with any existing requirements, obligations, and standards of your professional group. In case of doubt, do not accept the appointment. You can and should ask the user for clarification if you are not certain you understand the full details of the appointment.

You may not ask for the personal contact information of the users in your answers. If personal details are shared with the user, the platform reserves the right to suspend your account.
7. Standards of service require that experts meet certain standards of service as follows:

    ⮚ use reasonable endeavours to reject less than 1% of appointment bookings received through the Platform;
    ⮚ use reasonable endeavours to ensure that you are not late to any user appointment. You will forfeit your appointment fee if you are more than 10 mins late from the scheduled start time; and
    ⮚ be available for 98% of your appointments based on the availability set by you.
8. Platform service fees
Your use of the Platform is subject to our applicable service fee which is calculated as 5% (five percent) of your appointment fee, (inclusive of VAT) per appointment. It is your responsibility to make any necessary VAT adjustments based on your VAT status.

We will pay you an amount equal to the appointment fee for your appointments during the relevant payment period which is monthly, less the Platform service fee, less any relevant adjustments for refunds paid to customers during the relevant payment period and account transfer fees.

You will receive payments from us within 14 days of the end of the payment period. We will make this payment by electronic bank transfer to the bank account you have nominated. You must cooperate with us so that we can comply with our VAT accounting obligations.

The expert hereby appoints as their authorised payment and collection agent for payments by users to the expert. Payments by a user to are valid in relation to experts and shall have the effect of discharging the user's obligation towards the expert. The expert accepts appointments as if the expert had received payments directly from the user.

Note that does not provide any warranty or guarantee with respect to the users' ability and willingness to pay.

Please note that users have specific rights to request a refund in accordance with the user cancellation, rescheduling and no show policy. If such rights are exercised and a refund is given to the user then the money will be deducted from the amount we pay to you for that payment period. In the event that this refund occurs after you have been paid for the appointment, then will deduct the refund from the next payment due to the expert. If the expert’s Agreement has been terminated for whatever reason and no payments are due then are at liberty to contact the expert to demand the return of such amounts due.

If the expert is of the opinion that have made an error in the calculation of the remuneration due to you, please We will then investigate your complaint and report the outcome to you as quickly as possible.
9. Tax
Depending on your tax status, you shall be responsible for declaring and remitting the correct amount of tax in whatever form that takes, including Value Added Tax (VAT), where applicable, to the tax authorities in your jurisdiction in relation to the sums that you receive for appointments. The amounts that you receive through shall always be deemed to be inclusive of the applicable statutory amount of VAT in the UK.

In the event tax authorities assert claims against in relation to any form of tax or VAT, for reasons for which you are responsible, not correctly declared or remitted, you shall indemnify from any and all such claims. shall provide you with a real-time overview of the amounts payable to you for the appointments you have conducted accessible via your expert profile. The overview shall also separately identify the service fee of for usage of the Platform.
10. Equipment and joining fees
To use the Platform, you will need a desktop computer and/or smart mobile phone, which you are responsible for maintaining and a valid bank account to start accepting appointments. will make software available to you to use on the equipment so that you can use the service. This software constitutes IP and it remains our property at all times. You must promptly implement any patches, updates, upgrades and/or new versions of such software that we release from time to time.
11. Intellectual property
All rights, title and interest in and to, any software we provide for your use and any other materials we provide to you under or in connection with this Agreement are and shall at all times remain intellectual property ( IP). We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the IP in the country you operate for the duration of this Agreement for the sole purpose of using the Platform

You must not and shall not permit any third party to:

    ⮚ copy, adapt, reverse engineer, decompile, modify or make error corrections to any IP other than with our express prior written consent.
    ⮚ breach, disable, tamper with, or develop or use any workaround for any security measure in any IP or otherwise do anything that disrupts any IP, or any person. grants you a non-exclusive, royalty-free, non-sublicensable, non-transferable licence to use branding, which includes the “” logo, name and/or website address for the duration of this Agreement in the country you operate in to allow you to advertise your service at your sites. You must comply with any policy issued from time to time.

You grant us and our affiliates a non-exclusive, royalty-free licence to use your branding which includes your logos, name for the duration of the Agreement in the country you operate in. You warrant and undertake that your branding does not and will not infringe any third party intellectual property rights. We can use your branding on the Platform, for marketing purposes and as reasonably necessary to provide the Service.

Except for these limited licences:

    ⮚ retains ownership of and all rights in and to branding. and
    ⮚ you retain ownership of and all rights in and to your branding.

We may collect data about your use of the Platform. By using Platform you agree to us collecting and using this information. We may use this information for various purposes, including to improve, maintain, protect and develop our products, and to provide services to you.
12. Regulatory requirements for specific professional groups
As an expert, you are personally responsible for ensuring that you comply with the provisions of and professional regulations that apply to you. shall assume no liability for compliance with your provisions of professional regulation and is therefore also not able to advise you in this regard.
13. Restrictions on the liability of exclude all liability to the maximum extent permitted by law. have no liability for incidental, consequential, direct, indirect or special damages of any kind. is not responsible for loss of profits, revenue or business arising out of or relating to Platform service, appointments placed by users using the Platform or this Agreement.
14. Your obligations
In addition to the other obligations with which you are required to comply in accordance with this Agreement and the additional provisions that apply to you as an expert, you are, in particular required to:

    ⮚ reasonably ensure that you do not, through your communication, negatively affect the services of or the means of communication of the users or other third parties by means of computer viruses, trojans, Internet worms or the like.
    ⮚ not claim outside of the Platform that is sponsoring or supporting you; ⮚ not during the period of your expert status, make disparaging statements about or its employees, or about users or other experts, or hold yourself out as a representative of

You are not permitted to accept direct payments from users for appointments or offer users appointments which are paid to you directly. Any communication with users to circumvent payment via the Platform is prohibited which is monitored from time to time.

If you culpably breach these obligations, you shall be obligated to indemnify from all claims by third parties arising therefrom and compensate for all damage and costs resulting therefrom, including reasonable legal defence costs. will inform you if claims have been asserted against as a result of your conduct. In such a case, you shall be obligated to assist in defending its rights.
15. Reviews
The user can leave a review on their appointment with you. They can submit a positive, negative or neutral review and, in addition, write a brief comment. This evaluation will be used in order to determine the overall evaluation of each expert. is aware that the review by users is subjective. does not exercise any influence on the reviews. The satisfaction of the users is, however, the highest priority of

In addition, there is also a review system by the expert of the user.
16. Data protection (DP)
We will each comply with the following with respect to data protection.

Defined Terms

Controller, Data Subject, Personal Data andprocessing : all have the meanings given to them in DP Laws (and related terms like process have corresponding meanings).

Complaint: a notice, complaint or request relating to the obligations of either party under DP Laws that is relevant to the Protected Data.

Data Subject Request: a Data Subject’s request to exercise their rights under DP Laws.

DP Laws: any law, enactment, regulation, regulatory policy, by law, ordinance or subordinate legislation relating to the processing, privacy, and use of Personal Data, that applies to the Partner,, including (a) any laws or regulations implementing EU Directives 95/46/EC (Data Protection Directive) or 2002/58/EC (ePrivacy Directive); and (b) the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and all relevant Member State laws giving effect to or corresponding with the GDPR, in each case, as in force and applicable.

Party: Either of or the expert.

Protected Data: Personal Data received from or on behalf of the Customer for the purposes of placing an appointment.

Supervisory Authority: any local, national or multinational agency, department, official, parliament, public or statutory person or any government or professional body, regulatory or supervisory authority, board or other body responsible for administering DP Laws.

Use of Data Protection

We will give you the details of the users' appointment details to allow you to process and fulfil the appointment. You must not access or use any appointment information for any purpose other than the fulfilment of the appointment to which it relates in accordance with these terms. We will also provide access to Protected Data at your request if you reasonably require access to deal with a customer Complaint or respond to a Data Subject Request.

Protected Data Obligations and the expert acknowledge and agree that, in respect of the Protected Data, each Party is an independent controller. Each party shall comply with DP Laws and its obligations under these terms in connection with the access to and use of Protected Data.

Each party may deal at its discretion with all Data Subject Requests and Complaints that it receives directly from the person making the Complaint.

Each party agrees to provide reasonable and prompt assistance to the other party as necessary to assist the other party to ensure compliance with its obligations under DP Laws and enable the other party to comply with Data Subject Requests and/or respond to other queries or Complaints received from Data Subjects or Supervisory Authorities, in each case related to the Protected Data. To the extent permitted by law, you must not issue any public statement or notification about Protected Data without first obtaining consent.
17. Confidentiality
As an expert, you may gain access to certain confidential information about, its business, affairs, customers, clients or suppliers. Under the terms of this Agreement you must treat such information as confidential. This obligation to maintain confidentiality shall also continue to apply after the end of this Agreement until the information is no longer confidential due to its publication by us or by third parties.

Any information provided to you by users should also be considered and maintained as strictly confidential. This obligation to maintain user confidentiality shall also continue to apply after the end of this Agreement unless specific permission has been granted by the user.
18. Blocking or termination can block your access as an expert or your access as a whole if you breach your substantial duties arising from for example, the duties under sec. 14 or arising from this Agreement generally, or the Terms and Conditions of that are applicable to you. will terminate your expert status effective immediately for good cause if becomes aware of circumstances, according to which you do not or no longer possess the required qualifications or licenses for your expert status. In cases of doubt, shall be authorised to temporarily block your access to the website and users, if there is justified doubt regarding your suitability or licensing. In such case, will request that you resolve any concerns and if you succeed in doing so, your access shall be restored. shall also be authorised to terminate this Agreement with you effective immediately if your review rating as set out in sec. 15 falls below 3 with 5 being the highest possible rating score.

You can terminate your expert status at any time without providing reasons by sending notification can terminate your expert status with a notice period of 30 days without providing a specific reason.

Remaining payment claims shall be disbursed to you within 30 days in the event of termination. Your already existing obligations arising from your legal relationships with users shall not be affected by termination.
19. Additional binding provisions
By way of supplement to this agreement, all further conditions that can be seen on our website and which, due to their nature, are binding shall also apply. This includes the provisions on Privacy Policy and the  Terms and Conditions .
20. Amendment of provisions can amend the Terms and Conditions of this agreement, as well as additional legally binding content of the website, at any time. If an amendment is made to your disadvantage, however, we shall inform you of this in advance by means of an e-mail or a clear notice on website.

You have the opportunity to object to such amendment by e-mail to support@connectedminds.aiwithin 30 days of receipt of the amendment notification. The amended conditions shall be deemed to have been accepted if you do not object in a timely manner or if you continue to use the services after receipt of the notice of amendment, for example, by arranging appointments with users.
21. Applicable law
United Kingdom law shall apply to this contract. UK law shall also apply to legal relationships with UK users. If a foreign user is involved, the law of the usual place of residence or the country from which the user has arranged the appointment can also apply in accordance with the respectively mandatorily applicable law.
22. Invalid clauses
If one or more clauses of this contract or the additional contractual bases are or becomes invalid, this shall not affect the validity of the rest of this contract.


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