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Terms and Conditions
connectedminds may transfer its rights and obligations under these Terms to any company, firm or person at any time if it does not materially affect your rights under it. You may not transfer your rights or obligations under these Terms to anyone else. These Terms are personal to you and no third party is entitled to benefit under these Terms except as set out here.
For you
For experts
1. Introduction is an Internet Platform, including a mobile app, which will provide a user with real-time access to experts who can support their mental health well-being, known as the Platform in this Agreement.

The Platform is operated by Ltd whose company number is 13823051, with a registered address of 10 Bloomsbury Way, London, WC1A 2SL.
If you would like to become a User, please read this Agreement and all further Terms and Conditions carefully before you complete your registration. With your registration, you accept to be bound by all of these terms when your registration is concluded.
There can be no changes made by the User to this Agreement or the Terms and Conditions unless has expressly agreed to them in writing.
2. General provisions provides the Internet and its associated mobile app, (hereinafter referred to as the "Platform") over which you, once you have registered, can arrange appointments with experts of the Platform reserves the right, from time to time, to make changes to the Platform as it feels is necessary to improve or enhance the experience for both users and experts.
By registering with, you agree to promoting the mental health wellbeing services of relevant experts for the areas that you have selected as being interested in. will facilitate and implement a real-time booking and payments process which will enable users to place and pay for appointments on the Platform. In respect of this, you agree to acting as an agent in regard to payments you owe to experts in respect of the services they provide. will provide support services for users to help them navigate to a range of suitable therapists and to deal with complaints or enquiries relating to through a professionally manned contact centre.
3. Registration as a User
When you register as a User on the Platform, you will be required to create a password and user ID, together with a username that will allow you to communicate with the users that have contacted you via the Platform. In addition, you will be able to select the areas of mental health well-being that you are interested in.
You are responsible for maintaining the confidentiality of your password, user ID and account data. You may not share this information or your account with anyone else and will be solely responsible for all acts or omissions that occur under your account. Please note that you can be held responsible if unauthorised third parties arrange appointments using your User account.
You will immediately notify at support of any unauthorised use of your user account in order that the account can be promptly blocked.
You agree to keep your account information up-to-date. Modifications of the data provided as part of your registration process, particularly changes of your, name, email address or areas of interest can be updated via the settings in your profile.
4. Legal relationships
It is necessary to distinguish between two kinds of legal relationships.
An Agreement between you and in accordance with these conditions, comes into existence upon your registration by as User, of which you will be notified, via e-mail, when this has been accepted.
With an expert, a contractual relationship comes into existence when you pay for the appointment using the function on the Platform intended for this purpose. shall not become a party to such contractual relationships. Note that you have the right of refund, such that you can request the return of any sum that has already been paid as set out in sec. 7.
As soon as you are a registered User, you can arrange an appointment with an expert in the relevant mental health well-being category. The expert will conduct the appointment with the diligence of a professional and in accordance with any existing requirements, obligations, and standards of their professional group.
You may not ask for the personal contact information of the expert. If personal details are shared the platform reserves the right to suspend your account.
5. Your obligations
You agree that your use of the Platform shall not:
  • be fraudulent, inaccurate or misleading.
  • infringe any third party's proprietary rights or rights of publicity or privacy.
  • be illegal or violate the spirit or letter of any applicable law.
  • promote a competitor of or the Platform.
  • be defamatory, libellous, threatening or harassing.
  • be obscene.
  • contain any viruses, Trojan horses, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
  • create liability for us in any way.
  • link directly or indirectly to or include descriptions of goods or services that: are prohibited under these terms or our Terms and Conditions or you do not have a right to link to or include.
  • You may not consummate any transaction that was initiated using our Service that, by paying to us a fee, could cause us to violate any applicable law, statute, ordinance or regulation. Furthermore, you may not resell or make any commercial use of our system or the content on the Platform without’s prior written consent.
6. Platform service fees
Your use of the Platform is subject to our applicable service fee for which there are two option.

Subscription Service: For this service there is a monthly fee of  or you can pay an annual fee of . In addition, you will pay a platform fee each time you make an appointment of 5% of the fee payable to the expert.
Non-Subscription Service: You will pay a platform fee each time you make an appointment of 10% of the fee payable to the expert.
7. Refunds
As a User you have the right to request a full refund in accordance with the following circumstances:
  • if the expert is a no-show for the appointment .
  • if the expert is more than 10 mins late from the scheduled start time .
  • if the expert cancels within 24 hours of the appointment and does not reschedule.
8. Reviews
You will be asked to leave a review on the appointment with your expert. You can submit a positive, negative or neutral review and, in addition, write a brief comment. This evaluation will be used in order to determine the overall evaluation of each expert.

In addition, you will be able to review or make comments on article or posts created by experts.
9. No reliance
Whilst strives to admit only high-quality experts onto the Platform, use of the term “expert” by and on the Platform is only meant to describe the individual and is no guarantee of any particular level of expertise.

You acknowledge and agree that, is a Platform provider only, which connects users to experts and is not responsible for, and will not be liable for, any loss or damage caused by your reliance on any advice provided during the course of an appointment or content contained in article or posts by and expert.
10. Equipment
To use the Platform, you will need a desktop computer and/or smart mobile phone, which you are responsible for maintaining. will make software available to you to use on the equipment so that you can use the service. This software constitutes IP and it remains our property at all times. You must promptly implement any patches, updates, upgrades and/or new versions of such software that we release from time to time.
11. Intellectual property
All rights, title and interest in and to, any software we provide for your use and any other materials we provide to you under or in connection with this Agreement are and shall at all times remain intellectual property ( IP). We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the IP for the duration of this Agreement for the sole purpose of using the Platform.

You must not and shall not permit any third party to:
  • copy, adapt, reverse engineer, decompile, modify or make error corrections to any IP other than with our express prior written consent.
  • breach, disable, tamper with, or develop or use any workaround for any security measure in any IP or otherwise do anything that disrupts any IP, or any person.
We may collect data about your use of the Platform. By using Platform you agree to us collecting and using this information. We may use this information for various purposes, including to improve, maintain, protect and develop our products, and to provide services to you.
12. Restrictions on the liability of excludes all liability to the maximum extent permitted by law. have no liability for incidental, consequential, direct, indirect or special damages of any kind.
13. Confidentiality
Any information provided by you during the course of your appointment will be treated as confidential information by the expert. This obligation to maintain User confidentiality shall also continue to apply to the expert once they cease using the Platform, unless specific permission has been granted by the User.
14. Blocking or termination can block your access as a User or your access as a whole if you breach your obligations arising from for example, the duties under sec. 5 or arising from this Agreement generally, or the Terms and Conditions of that are applicable to you.

You can terminate your User account at any time, by the giving of 14 days’ notice, without providing reasons by sending notification
15. Additional binding provisions
By way of supplement to this agreement, all further conditions that can be seen on our website and which, due to their nature, are binding shall also apply. This includes the provisions on Privacy Policy and the Terms and Conditions.
16. Amendment of provisions can amend the terms of this agreement, as well as additional legally binding content of website, at any time. If an amendment is made to your disadvantage, however, we shall inform you of this in advance by means of an e-mail or a clear notice on website.

You have the opportunity to object to such amendment by e-mail to 14 days of receipt of the amendment notification. The amended conditions shall be deemed to have been accepted if you do not object in a timely manner or if you continue to use the services after receipt of the notice of amendment, for example, by arranging appointments with Users.
17. Applicable law
United Kingdom law shall apply to this contract. UK law shall also apply to legal relationships with UK Users. If a foreign User is involved, the law of the usual place of residence or the country from which the User has arranged the appointment can also apply in accordance with the respectively mandatorily applicable law.
18.Invalid clauses
If one or more clauses of this contract or the additional contractual bases are or becomes invalid, this shall not affect the validity of the rest of this contract.


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